top of page

Connected Property Services Limited Privacy Policy

Our contact details 

Connected Property Services Limited

Handel House

95 High St

Edgware

HA8 7DB

​

01923 591 417

enquiries@connectedps.co.uk

 

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name, email address and contact details)

​

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • If you have requested a call back via our website

  • If you have contacted us through our website or any other means to enquire about Connected Property Services

  • If you have signed a contract for Connected Property Services Limited to conduct any work on your property

  • Please remember that our Cookies Policy covers matters such as using your personal information for analytics purposes.

​

When you give us your personal information then we may use it to:

  • Carry out our obligations from any contracts entered into between you and us and to provide you with information that you request from us

  • Provide you with information about our company or our services

  • Ensure that content from our site is presented in the most effective manner for you and for your computer

 

If you provide us with your e-mail, telephone or mobile number then we may contact you by these electronic means (e-mail or SMS). However, we will not use your personal information for marketing purposes without your express consent. If you do not wish to receive any information by electronic means then please get in touch with us.


Marketing
If you opt-in to receive information about us then, depending on what personal information we hold about you, we may decide to contact you via:

  • E-mail

  • SMS

  • Telephone

  • Post

​

We use the information that you have given us in order to:

  • Provide you with a quote on any work that needs to be completed on your property

  • Update you on any new services that Connected Property Services Limited is supplying in your area

  • Contact you if you are looking to work with or for Connected Property Services Limited in any capacity

 

We will not share this information with any other organisations or individuals.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@connectedps.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

​

How we store your personal information 

Your information is securely stored. 

​

We keep your personal identifiers (eg name, email address and other contact details) for a maximum of 48 months on a secure server. We may need to keep some personal data about our customer relationships so we can appropriately manage any future engagements with that customer. We will dispose of your information by permanently deleting any digital records, using appropriate software and shredding any unnecessary paper-based documents. 

​

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquires@connectedps.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@connectedps.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

​

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

bottom of page